Enter and view report Eaton Court Care Home, North East Lincolnshire
Download (PDF 534.66 KB)Summary of report content
In July 2016 Healthwatch North East Lincolnshire undertook an Enter and View at Eaton Court Care Home in Grimsby.
Purpose of the Visit was to review the following areas:
• To engage with service users of the named service and understand how dignity is being respected in the care home environment
• To observe the care provided in the home, looking at a number of key themes; Food & Drink, Safeguarding, Staffing, Personal Care and Medication
• To observe residents and relatives engaging with the staff and their surroundings
• Capture the experience of residents and relatives and any ideas they may have for change
The visiting team spoke with staff and some family members, residents were observed during the visit.
Some of findings are as follows:-
• Some toilets in the home need attention. Especially ones being used as storage for medicine trolleys.
• Many residents were confined to their beds but appeared well looked after. The residents we spoke to downstairs appeared well looked after and were well-dressed.
• There were some concerns shared about the care home by some of the resident’s relatives, feeling they are not being listened to and concerns with some equipment.
• The staff we spoke to did not seem to know what training they had or should have and we were unable to see proof of what staff training took place
A number of recommendations were made within the report:
• To find more storage space and get Cohens to come and remove medicine trolleys.
• Put fire/cigarette bucket outside dining room door where there were cigarette butts. We were told no residents smoke so this could be staff.
• Check training needs and qualifications of staff.
• Call system near toilet room 1 had long cable which was looped on the floor and could cause someone to trip. Cable needs shortening or securing.
• Refuse bins in rooms where peg dressings were used should be bigger.
• Find a temporary replacement for the activity’s coordinator while on long term sick.
• Our representatives struggled to locate any complaint procedure or a complaints/comments book. We would like to suggest this is made more visible for residents and relatives.
The Service Provider provided a response which can be seen in the report. The report states actions taken and when these occurred.