Enter and view report: The Court

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on The Court care home, a privately run residential home providing residential and nursing care for up to 17 people who may have disabilities such as Dementia, Alzheimers or mental health problems.

The visit was arranged as Healthwatch Wirral was requested by a service regulator or commissioner to conduct an unannounced visit to the service.

Observations by the Enter and View representatives included:

 Residents looked cared for and appeared to be happy.

 Staff appeared to know the residents well and treated them with dignity and respect

 Care was well balanced from a health perspective.

 Staff seemed pleased with the new management arrangements

Healthwatch Wirral made 4 recommendations:

- Continue to implement a Dementia Friendly environment for residents.

- Ensure that residents are not put at risk due to common doorway between this home and The Lodge Care Home next door ( during

our visit several people appeared to access the home via thisdoor)

- Review and implement any recommendations from the last CQC Inspection in February 2016.

- Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently

The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
An unnamed a services regulator or commissioner
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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