Enter and View Report: Bridgewood House, March 2022

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Summary of report content

This report details the findings of an Enter and View conducted by Healthwatch Enfield at Bridgewood House. On 16th and 20th March 2022, Healthwatch Enfield visited Bridgewood House, a nursing and residential care home in Enfield. The home provides personal and nursing care to older people and younger adults, with specialist care available for Dementia, Learning Disability, Physical Disability, Sensory Impairment and Mental Health. Up to 70 people may be accommodated, at the time of the visits 66 were in residence. The home has 25 staff, including full, part-time and where necessary agency. During the visit of Wednesday 16th March 2022, Healthwatch Enfield spoke with 10 residents, 7 staff members and the Deputy Operation Manager. Additionally, 2 staff members completed a questionnaire. This report covers entry and accessibility; Covid-19 and visiting; general environment; care and clinical needs; activities; diet and nutrition; personal, cultural, and lifestyle needs; feedback and complaints; staffing and training; and management.

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General details

Local Healthwatch
Healthwatch Enfield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Other
Quality of treatment
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Services for people with a learning disability
Name of service provider
Bridgewood House.

Details of people who shared their views

Number of people who shared their views
19
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