Enter and view: Regenerage, Charnley Fold Activity Day Centre

Healthwatch Lancashire undertook an enter and view visit to Regenerage, Charnley Fold Activity Day Centre on 4 April 2025.  They spoke to 12 people.

The building is all on one floor with two larger rooms for big group activities or for meet and greet in the mornings. There are smaller rooms off the corridors including a gardening room, games room, knit and natter and a hairdressing salon. There is a wrap around garden which is accessible from all of the rooms so that service users can make use of the garden space which has seating, planting, sheds, tunnels, walk ways and space for activities such as golf and other activities. 

Staff were observed to be kind and courteous towards people using the service during the visit. They were making sure service users were ok, and ensuring they were supported with their activities. One activity observed during the visit was a chair-based exercise which involved all the staff and the service users. The staff were observed to be supporting them with the exercises and encouraging them throughout. 

Overall, feedback from people using the service was positive. They mentioned that they have a lot of choice around activities, and they enjoy meeting new friends and talking with the staff within the Day Centre. They also mentioned that they are happy with the building, including how accessible it is for them to get around. 

Relative feedback was also positive, with comments around how the staff are friendly and communicate well with them making them feel included. They also stated that they would feel comfortable speaking with any member of staff if they had any concerns. When speaking with the relative they explained that they weren’t always aware of what their relative had done during the day when they collected them and was based on what their loved one had come home and told them.

Overall staff feedback was positive with staff members talking about the varied choice of activities they put on for the service users. They also mentioned that they feel supported by the team to do their role effectively, and they feel they have had received enough training to give the best care. One recommendation was around a more visual activity timetable and menu so that service users and relatives can clearly see what is happening and what the meal is that day.