Enter and view: Redwalls Nursing Home, Cheshire

On 10th October 2017, Healthwatch Cheshire completed an Enter and View Visit to the Redwall Nursing Home. The home provides residential, nursing, respite, dementia and end of life care for up to 44 people. At the time of the visit there were 41 residents.

This report is based on observations and conversations with staff and residents. Also, during the visit there was the opportunity to talk with some visitors who had come to the home to see relatives. They told us that they felt that the care at the home was, “Very good and the food is lovely.” They were all pleased that they are free to call at any time and are always made welcome by staff. They told us that if they have any concerns or comments they are able to see the manager pretty much at any time and get things sorted. One relative said, “The use of staff name badges at all times would help me as I don’t know anyone.” Some of the residents when asked did not want to talk but leaflets were left to read at a later date if they wished.

Highlights from the Visit

• Welcoming staff with what appears to be a positive attitude

• Clean environment

• Positive comments about food quality and care

• Positive initiatives including dietary planning and activities

Suggestions for Improvement

• Consider improving Main Entrance to the home to make it bright welcoming and the opportunity to display key information including the many thank you cards, up-and-coming events, awards and celebrations etc.

• Consider improving the display of key information in the corridor for residents, staff activities and visitors.

• Development of the garden with perhaps a greenhouse to enable garden projects and outdoor events.

• Development of the ‘person centred’ profile on each residents door – (photographs, pictures, 3D artwork)