Enter and view: Redford Court

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Summary of report content

Healthwatch Liverpool undertook an Enter and View visit to Redford Court on 18 January 2024.  This care home provides care and rehabilitation services to people with a brain injury as well as other conditions.  They spoke to 4 residents and 5 members of staff.

Overall, Healthwatch observed numerous examples of Redford Court being an effective and positive environment for recovery. The home was clean, pleasant and was based around meeting residents needs whilst allowing for the maximisation of independence and recovery. There was no instances of dirt or strong odours anywhere. 

The staff seemed happy in their work and clear in their goals for resident recovery. They impressed Healthwatch with the relationships they have built up and the care, dignity and respect that was shown. The fact that there are multiple staff on site who have worked there for many years shows Redford Court is a rewarding place to work. This consistency of staffing seems to have contributed to the good practice that was shown during the visit and is validated by the patient feedback Healthwatch received on site. F

The report contains one recommendation.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Patient experience
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Rehabilitation/enablement
Speech and language therapy; occupational therapy; other allied health professions

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Prefer not to say
Gender
All
Ethnicity
All
Pregnancy/maternity
N/A
Types of disabilities
Physical or mobility impairment
Types of long term conditions
Dementia
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