Enter and view: Raynesway View revisit

Healthwatch Derby conducted an Enter and View on Raynesway view residential home, Derby.

Raynesway View is a residential home, providing personal care for up to 35 adults aged 65 years and over, and is run by Derby City Council.

The visit was conducted on 5th April 2017.

The visit was arranged as part of Healthwatch Derby’s enter and view schedule.

Observation by the enter and view representatives reported that:

Environment:

There is a courtyard seating area for residents and their visitors to use with large games, bird bath and a barbecue. New texture items and colourful benches are being introduced. Everywhere was very clean. Manyareas and rooms are very light and airy. Paintwork in some areas, especiallycorridors, needs refreshing. Hand gel is available in reception near the signing in book for visitors and staff to use.

The lift was nice and bright and a new stair lift was being installed at the time of the visit .The area inside the front door used to be an alternative seating area but has now been turned into a tearoom for the residents with tablecloths and an old fashioned tea set. There is also an activities board and digni-tree on display.

Information:

Lots of useful information is displayed on the front door. This includes a note asking visitors to be patient as staff may be busy. Near the signing in book is a display of photographs with name and title of the staff on duty. Dignity Do’s are on display and all staff members are Dignity Champions. Each resident’s care plan is in a large file. However, there is a smaller grab file with all of their daily information including all about me, which is useful for regular agency staff and hospital visits, and likes and dislikes –a copy of this is kept in the resident’s bedroom. Every resident has a Medication Administration Records (MAR) folder which has their name and photograph on, it includes any relevant notes, contact details for their GP and information on medical conditions and allergies.

Medicine trolleys are kept in the medical room. Medication is administered in there and then walked to the relevant resident.

Residents:

Residents all appeared to be clean and comfortable. They were interacting well amongst themselves as well as with staff and visitors. All of the residents in the room were engaging well with the activities.

Staff:

Staff were seen interacting well with the residents and some visitors and all came across as caring and friendly.

A recommedation was made to touch up some of the decorating.

The provider responded and had no issues with the report.