Enter and View: Ranelagh Care Home

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Summary of report content

This is an enter and view report by Healthwatch St Helens.

This was an unannounced visit.

The visiting team used observation through the senses and talking with staff and clients to get a general feel for the environment and care being delivered.

Conversations with residents and their relatives explored issues such as privacy and dignity, food and drink, treatment from staff and how they felt in general about Ranelagh Grange.

Discussions with the manager and staff explored issues including training, care for residents and plans for improvements.

The report includes three recommendations:

  • Reassess cleaning schedule
  • Consider providing a quiet room
  • Identify storage areas

There are no follow up actions in this report. However the provider has seen the report and acknowledged the recommendaitons.

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General details

Local Healthwatch
Healthwatch St Helens
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Patient/resident safety
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Ranelagh Grange Care Home
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