Enter and view: Rakehead Rehabilitation Burnley General Hospital
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Healthwatch Lancashire representatives made an announced visit to the Rakehead Rehabilitation Centre at Burnley General Hospital on Wednesday 12th February 2025. They spoke to 9 people.
During the visit, the centre was subject to infection control measures and staff and visitors were required to wear personal protective equipment (PPE) throughout the duration of the visit.
Healthwatch Lancashire representatives were greeted by members of the management team who showed us around the centre. The facilities were observed to be clean and free from clutter. There were areas of that were isolated due to the infection control measures in place so it was not possible to see all rooms or speak with all patients using the centre.
Patients who provided feedback explained that they were satisfied with the care provided by the centre and were happy with how they were listened to by members of staff. Patients explained how they felt that staff really understood their needs and had taken the time to get to know about them