Enter and view: Queens Residential Home
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Healthwatch East Riding of Yorkshire conducted an Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.
Healthwatch East Riding of Yorkshire visited Queens Residential Home, on 02/02/2015.
The summary of findings highlighted the home is providing a good service based on recognition of individual needs and respect for its residents. The employment of a full time Activities Manager has been very beneficial for the emotional well-being of residents. All staff the representatives met appear to be committed and empathetic. The environment continues to require improvement and this is accepted.
Healthwatch East Riding of Yorkshire recommend the proprietors to consider placing a sign at the front entrance to indicate the whereabouts of the Disabled entrance. Commissioners should ensure that appropriate arrangements are in place to collect unwanted walking frames and that care homes are aware of same.