Enter and view: Queens Hospital Maternity

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Havering visited Queen’s Hospital, Romford on 13/09/2018.

The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed.

The main recommendations informed that a timed cleaning schedule be put in place, especially for vulnerable areas. That the review of the IT system be brought forward in order to secure the smooth running of the department. That the replacement of the 19 beds in the labour unit be carried out in the near future. That consideration be given to a faster response to dealing with women's pain levels.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Administration (records, letters, results)
Caring, kindness, respect and dignity
Other
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care
Name of service provider
Queen’s Hospital, Romford

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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