Enter and view: Queens Court
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Healthwatch Bromley undertook an announced enter and view visit to Queens Court Care Home on 20 March 2024. They spoke to seven family members and five residents
There was good entry and accessibility, with parking outside for approximately six cars. Whilst the car park space is limited and doesn't have a designated ambulance parking bay, an ambulance can park near the entrance door, which is clear and easy to access.
The outside area and enclosed garden at the back of the premises provide a pleasant environment for residents and visitors. The reception area appeared clean, with a welcoming atmosphere. Provision of hand sanitiser and COVID-19 information displayed inside the building enable everyone to maintain infection prevention safety precautions.
Whilst the garden is a good size, with furniture available for residents and visitors to sit outside or participate in activities, Healthwatch observed that it needs renovation, followed by regular maintenance, to improve safety and avoid accidents. The pond had a low fence surrounding it, identified as a trip hazard which could result in residents falling into the pool. Unescorted access to the garden should be avoided until renovation has been completed.
What works well?
- Located on a residential street with a gated entrance and intercom security
- Clear external signage
- Security cameras at the back and front of the premises
- Easy access for visitors
- COVID-19 information clearly displayed and hand sanitiser available
- Corridors and toilets wide enough for walking frames and wheelchairs · Fire extinguisher and first aid box observed in the reception area.
What could be improved?
- No induction loops available
- Debris lying around the garden, including a broken wood frame, could be a safety hazard
- Paving stones and loose bricks in the garden · Fence around pond needs renovation urgently, as above
- Additional outside area to the left of the garden, for staff use, could be hazardous and has no security gate
- Cushions left outside in the garden, under the pagoda, are damp