Enter and View: Purity Dental November 2024

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Summary of report content

Healthwatch Dudley undertook an announced enter and view visit to Purity Dental on 20 November 2024.  Their aim was to discover that patients and their families thought of accessing dental care and the care they receive at Purity Dental.  They spoke to 24 people.

The report looks at:

  • Environment
  • Staffing
  • Registering
  • Booking appointments
  • Orthodontics
  • Travel to the surgery

The report has four recommendations

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General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Cost and funding of services
Parking and transport
Quality of treatment
Triage and admissions
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
24
Pregnancy/maternity
Given birth in the last 26 weeks
Does this report feature carers?
No
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