Enter and view: Probus Dispensary

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Summary of report content

Healthwatch Cornwall  undertook an enter and view visit to Probus Surgery dispensary on 22 September 2025.

The report looks at:

  • The building and facilities, including accessibility
  • Staff attitude
  • Wait time for medication
  • Missing prescription items
  • Telephone access
  • Staffing

The report has five recommendations about waiting areas, notices, checking items, monitoring dispensing times and improving stock availability.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
13
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