Enter and view: Priory Avenue Surgery
Download (PDF 878.2 KB)Summary of report content
Healthwatch Reading undertook an enter and view visit to Priory Avenue Surgery on 24 May 2017 to collect patient feedback. They wanted to find out if patients at the surgery thought services had improved since January 2017. They spoke to 24 patients and relatives.
- 6 people (30%) said they had waited up to two weeks for their appointment that day; 5 people (25%) said the wait was two-six days
- 10 people (42%) found the appointments process ‘satisfactory’; 7 people (29%) said it was ‘difficult’
- Most people (15, or 62.5%) were due to see a nurse/nurse practitioner for their appointment, rather than a GP they knew (4 people, or 17%) or an unfamiliar GP (4 people, or 17%)
- 16 people (67%) felt they were seeing a health professional best suited to meet their health care needs; five people (21%) wanted more information about the health professional’s skills and role
- 14 people (58%) had needed a repeat prescription in the past three months and of these, 8 people (57%) said it took between two-five days to be ready
- 14 out of 22 people who answered (64%) a question about communication, did not feel the surgery was keeping them informed
- 16 people (67%) would prefer to receive a regular emailed surgery newsletter
- 12 people (50%) felt the surgery had made some improvements but more needed to change, while 4 people (17%) felt their experience had got worse.
The report contains five recommendations about information to patients, opening times and staffing and a response from the provider.