Enter and view: Princess Royal Hospital Elective Orthopaedic

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Summary of report content

Healthwatch Telford and Wrekin conducted a partially announced Enter and View visit to the Elective Orthopaedic Ward at Princess Royal Hospital on 10th July 2019. 7 patients and 3 staff members provided feedback.

Patients reported that they were treated with dignity and respect during their stay. There was a mixed response about discharge information as some were informed and some were not aware of their date of discharge. The Ward Manager reported that their discharge rate was improving so patients could be discharged within two to three days, it depended on their recovery following their surgery. Staff were observed to be polite and respectful to patients and patients spoke about staff in a positive manner. 

Three recommendations were made including that reasons for canceling operations should be clearly communicated to the patients; and share how timely discharge plans work with other wards.

The service provider responded to this report.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Written information, guidance and publicity
Caring, kindness, respect and dignity
Quality of treatment
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Orthopaedics and fracture clinic
Name of service provider
Princess Royal Hospital

Details of people who shared their views

Number of people who shared their views
10
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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