Enter and view: Princess Royal Hospital (AMU and Ambulatory Care)
Download (PDF 282.36 KB)Summary of report content
Healthwatch Telford & Wrekin conducted an Enter and View visit to the Princess Royal Hospital Acute Medical Ward and Ambulatory Care in February 2019.
The report found that the ward was tidy and well-lit. All patients spoken to praise the staff for their care and support, they said staff worked really hard but still made time for them and they didn’t feel rushed. Feedback is collected through anonymous messages delivered in a box in the ward. The food and drink offered in the ward was reported as satisfactory. There were limited signs visible that were dementia friendly. It was reported that doctors delay telling a patient they would be discharged that day and do not inform them of the process involved.
A number of recommendations were made including that the policy for accommodating escalation beds should be reviewed; dementia friendly signs should be put up; consider offering eye masks and ear plugs for those who find the ward too noisy; and share with other wards the benefits of working well as a team.
The service provider responded positively to the report.