Enter and view: Primrose House
Download (PDF 618.72 KB)Summary of report content
Healthwatch Cheshire East undertook this Enter and View to understand how dignity is being respected in the case home environment. The key themes investigated were: environment, food and drink, safeguarding, staffing and personal care.
The report finds that Primrose House is a warm, safe and welcoming environment where residents appear happy and are valued and respected. Staff were seen to show resident led care and compassion, with a strong emphasis on respect and personal choice for residents.
Healthwatch Cheshire East also heard from relatives about the kindness and compassion that both they are residents receive. The environment was colourful, interesting and stimulating, and allows residents who are able to move about safely, minimising confusion as all lounge and social areas are situated off one central ground floor corridor.
The report recommends:
- Installing a hearing loop to help residents who are heard of hearing;
- Implementing resident meetings to promote dignity and respect;
- Implementing relatives’ meetings to encourage peer support and communication.
- Considering re-paint the corridor area.