Enter and view: Pride Pharmacy

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Summary of report content

Healthwatch Derbyshire undertook an enter and view visit to Pride Pharmacy at the Royal Derby Hospital on 18 November 2025.  They spoke to 74 people.

Whilst feedback was mixed, there were key themes that came from people's responses: 

  • Better use of the pharmacy’s screens could improve people’s experience while waiting for their prescription
  • Some people told Healthwatch the wait for a prescription was very long
  • Some people found the signage could be improved to make finding the pharmacy easier
  • Some people were positive about the pharmacy moving to a new space
  • Some people were not happy about the pharmacy moving to a new space
  • Some people aren’t sure of the prescription drop-off and pick-up process
  • The use of a speaker (intercom system) could improve people's experience when dropping off and collecting their prescription.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
74
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