Enter and view: Preston Birth Centre

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Summary of report content

Healthwatch Lancashire undertook an announced enter and view visit to Preston Birth Centre on 20 March 2024.  They spoke to 5 people.

During the visit, Healthwatch representatives were provided a tour of the Birth Centre and the facilities. This included the reception area, staff room, kitchen, triage assessment room, midwives’ office, a postnatal room, birthing room, emergency equipment area with resuscitation equipment for mothers and babies, dirty utility, clean utility, and toilets. 

At the time of the visit the following staff were working in the department: 2 Midwives, 1 Support Worker and 2 Student Midwives. One of the Midwives and one Student Midwife had been relocated to the delivery suite. There was one patient occupying one of the postnatal rooms, this person had given birth to their baby the day before and was waiting to be discharged.

A number of people present at the birth centre, were attending an out of area clinic that is held there three times a week.

 Healthwatch Lancashire representatives viewed the community midwife’s office and witnessed a midwife on the phone to a patient and the liaison officer who was making appointments with patients. 

The feedback heard from the patient staying at the Birth Centre praised the quality of care and attentiveness of staff.

 Feedback from members of staff complimented the level of support offered by the team leader of the birth centre and the support for well-being and mental was good.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care

Details of people who shared their views

Number of people who shared their views
5
Pregnancy/maternity
Given birth in the last 26 weeks
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