Enter and view: Portland Medical Practice

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Summary of report content

Healthwatch Walsall undertook an announced enter and view visit to the Portland Medical Practice on 21 May 2025.  They spoke to 15 people.

From the responses collected, patients seem to be very happy with the services they receive. Good access to appointments was highlighted consistently by patients and that GPs were very good. Spending time and showing an interest in their patients' needs. However, some patients felt that the waiting times on hold when calling by phone were too long. As with many services the availability earlier and later in the day for an appointment for early workers was raised by a couple of patients.

The report has seven recommendations about waiting times for telephone calls, the building and facilities, information boards, staffing and accessibility.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
15
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