Enter and view: Pond Ward, Park Royal Centre for Mental Health

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Summary of report content

Healthwatch Brent undertook an enter and view visit to Pond Ward (an acute mental health ward for people aged 18 to 65)at the Park Royal Centre for Mental Health in January 2023.  This was in response to feedback from local advocacy providers Brent Gateway Partnership and POhWER. They had highlighted a lack of complaints received from patients, as well as concerns that patients are not being listened to by staff. The Enter and View visit aimed to learn more about complaints by patients and the complaints system. In addition to this, the visit aimed to evaluate whether services are culturally appropriate and sensitive for the ethnically diverse patients on the wards.

The report looks at:

  • Feedback from patients, including about staffing, care plans, complaints, safety and their cultural needs
  • Feedback from staff, largely about training

The report contains eight recommendations about the safety of women patients, bullying and racism from other patients, access to care plans and IMHAs, information on making a complaint, access to religious items and leaders, activities and belongings going missing.

The report contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Health inequality
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
6
Religion or belief
Christian
Muslim
Types of disabilities
Mental health condition
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