Enter and view: Podiatry Service at Wallingford Community Hospital

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Summary of report content

This report details the findings of Healthwatch Oxfordshire's Enter and View visit to Wallingford Community Hospital Podiatry service. Patients made positive comments about the environment and the staff. 

Healthwatch Oxfordshire identified a lack of translated information and no information on how to access an interpreter. There was also no clear information about the complaints/complements procedure, and the most recent CQC report was not on display.  

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General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Chiropody/podiatry
Name of service provider
Wallingford Community Hospital

Details of people who shared their views

Number of people who shared their views
4
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