Enter and view: PNP Care Home

Healthwatch Blackpool undertook an enter and view visit to PNP Care Home on 28 April 2026.

Healthwatch Blackpool had a positive experience visiting PNP Care Home. The care staff were very warm and hospitable, and residents were very keen to engage with Healthwatch Blackpool representatives. Feedback from residents and observations suggested that residents overall felt satisfied with the care received and were very complimentary towards the staff, quality of care, safety, and activities. 

Based on the positive experience of the visit and feedback received from residents, Healthwatch Blackpool recommends the following to further enhance the wellbeing and engagement of residents at PNP Care Home. 

 Healthwatch Blackpool suggests considering combining resident meetings with an activity session or social element to help promote participation and encourage more informal discussion and feedback from residents. 

Additional recommendations from Healthwatch Blackpool include displaying daily menus on dining tables and noticeboards that incorporate pictorial elements alongside written descriptions. This would complement the existing process, where staff support residents to choose their meals by taking orders the day before. 

Healthwatch Blackpool also recommends displaying the activity schedule in multiple locations throughout the home. While the activity timetable was visible on the main noticeboard, placing additional copies in communal lounges, dining areas, and other frequently used spaces may help improve awareness and encourage greater participation in activities across the home. 

While surveys for families and relatives are available, additional feedback methods could also be considered, such as monthly check-in emails, suggestion boxes in the main foyer, or simple feedback forms/cards to make it easier for relatives to share their views. 

Overall, PNP Care Home has many strengths which are highlighted throughout this report. It will be important to continue building on the positive aspects of the home and sustain the supportive culture that the Healthwatch team observed. Healthwatch Blackpool would like to thank the staff and residents for accommodating the visit and for taking the time to speak with the team.