Enter and view: Pleck Health Centre

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Summary of report content

Healthwatch Walsall undertook an announced/unannounced Enter and View visit to Pleck Health Centre on 14 June 2023.  They spoke to 15 people in total.

The report looks at:

  • The external and internal environment
  • Practice services
  • Accessibility
  • Patient information
  • Patients’ experiences of contacting the surgery and getting appointments
  • Staff experiences

The report contains six recommendations about hand gel, appointments; the external environment and information to patients.  The report also contains a response by the provider.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Parking and transport
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
15
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