Enter and View: Phlebotomy clinic Victoria Health Centre

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Summary of report content

This is an enter and view report by Healthwatch Sandwell. The phlebotomy clinic was visited to see how it was operating and gather feedback from patients.

A total of 12 people gave their views.

There are recommendations in this report.

  1. provide a loop system for hearing impaired Patients and advertise this facility
  2. be proactive in informing Patients of the comments and complaints process
  3. promote the new booking system (Airmid App) with the Public and local GPs as well as the criteria to book a blood test by telephone
  4. providing a sign to explain why the WC is locked and how to gain access
  5. liaise with Property Management of the building to discuss security, signage and staffing the reception area within the building
  6. liaise with local care home providers regarding a risk assessment of vulnerable patients with challenging behaviour and develop protocols to share this information with staff at the clinic

There are no follow up actions in this report.

 

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Phlebotomy/blood tests
Name of service provider
Sandwell and West Birmingham NHS Trust

Details of people who shared their views

Number of people who shared their views
12
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