Enter and view: Petroc Group Practice

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Summary of report content

Healthwatch Cornwall undertook an announced enter and view visit to the Petroc Group Practice on 6 December 2024. They spoke to eleven people.

The report looks at:

  • Practice observations
  • Patient feedback
  • Staff feedback
  • the Patient Participation Group

The report contains seven recommendations and a response from the provider

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Medication, prescriptions and dispensing
Parking and transport
Public consultation and engagement
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
11
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