Enter and view: Pennine View Care Home, Accrington

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Summary of report content

Healthwatch Lancashire undertook an Enter and View visit to Pennine View Care Home on 14 February 2023.  They wanted to obtain the views and experiences of residents, relatives and staff and observe and assess the quality of services. They spoke to 18  people.

The report looks at:

  • Location
  • Building, décor and facilities
  • Observations of resident and staff interactions
  • Resident feedback
  • Relatives’ feedback
  • Staff feedback

The report contains one recommendation about dementia clocks.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
18
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