Enter and view: Pendlebury Court
Download (PDF 283.78 KB)Summary of report content
Healthwatch Derbyshire undertook an announced Enter and View visit on 7 February 2014 to Pendlebury Court, a residential care home. They spoke to 7 people.
Residents report that there are a lot of activities taking place in the home, and that they are provided with ample opportunity to interact and chat with other residents. Residents report that the food is good, and that the home is flexible to their needs and wishes. Relatives report that the staff are very friendly and helpful. The home has a warm and friendly feel to it and smells fresh and clean.
Residents are encouraged to give feedback about their experiences and any changes they would like to make through the Advocacy Alive representatives who visit the home unannounced every other month. A blossoming dignity tree allowing staff, relatives and residents the chance to write down what dignity means to them, ensures that their views inform policy and practice in the home.
The report contains two recommendations and a response from the service provider.