Enter and view: Pemberley Manor
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Healthwatch Bromley carried out an Enter & View visit to Pemberley Manor Care Home in July 2026.
Key Findings
- Residents and relatives were largely positive about the care and support provided.
- The environment was clean, accessible and well equipped, with a variety of communal and outdoor spaces.
- A broad programme of activities was available, tailored to residents' individual interests and needs.
- The home demonstrated strong arrangements for nutrition, healthcare support and infection prevention.
- Some residents were unsure about their risk assessments and emergency arrangements.
- One family member reported not always being kept informed about significant changes in their relative's care.
- Some staff requested additional training opportunities, and one staff member reported difficulties taking sufficient breaks.
Conclusion
Healthwatch concluded that Pemberley Manor is a well-run care home providing a positive living environment and good standards of care. Recommendations focused on installing more dementia-friendly clocks, improving resident awareness of care and emergency plans, strengthening communication with relatives, and providing additional staff training and support. The home accepted the recommendations and had already begun implementing improvements.