Enter and view: Peartree Dental Clinic
Download (PDF 417.03 KB)Summary of report content
Healthwatch Hertfordshire (HwH) is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.
These Enter and View visits are ‘announced/unannounced’ visits where they notify the practice of our intention to visit within the next 4 weeks but do not give a specific date or time. HwH visited Peartree Dental Clinic on 21/02/2017 at 11.00am.
The report highlights Peartree Dental Clinic has many areas of good practice. These include: Staff created a friendly and welcoming environment for service users; training all staff as first aiders; steps are being taken to encourage people with disabilities to attend the clinic; parity of information between the clinic’s reality, and NHS Choices; professional, navigable website.
They also found the following areas for improvement: Bearing in mind that they are pursuing a planning application for expansion, accessibility improvement should be high on their list of priorities; provision of information for passers-by on the outside of the clinic; clarity that NHS treatments are available on the website; promotion of oral health in the waiting room and reception area; clarity in who is the first aider.
The report includes 8 recommendations which does not include a response from the provider.