Enter and view: Paulton Memorial Hospital

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Summary of report content

Healthwatch Bath and North East Somerset conducted an Enter and View on Paulton Memorial Hospital with the purpose to observe services at the minor injuries unit and visit the 28 bed John Stacey ward. In addition to observation, representatives also wanted to gather feedback from patients and their families about their experiences of care at Paulton Memorial Hospital.

The visit arranged and was chosen for an observation following the change of provider which took place in April 2017. The hospital is now managed by Virgin Care.

Healthwatch Bath and North East Somerset observed good care for patients attending the hospital and using the waiting room.

Patients commented that: there was some issue with parking at the hospital site; all patients interviewed positively commented on the professionalism of both clinical and administration staff; a patient thought that having WiFi access would be useful in the waiting room, and another suggested a sign with expected waiting times as seen in other NHS services.

The report includes 9 recommendation which was shared with the provider. The report does not include a response from the provider.

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General details

Local Healthwatch
Healthwatch Bath and North East Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Health inequality
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Inpatient care/General inpatients
District nurse and community nursing
Name of service provider
Virgin Care

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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