Enter and view: Pathways Supported Accommodation

Download (PDF 5.36 MB)

Summary of report content

Healthwatch Dudley conducted announced visits on 15 July and 25 July 2025 to Pathways Supported Housing to observe care quality and gather feedback from residents and staff. Pathways is a supported living service run by Integra Group, providing accommodation for adults with autism, epilepsy, learning disabilities, mental health conditions, or challenging behaviours.

Key observations:

  • Safety: the premises have a secure entry system, fire safety signage, locked flats; concerns about privacy during maintenance visits.
  • Activities: Residents enjoy trips, shopping, parties; Synergy project offers archery, cookery, gardening, but engagement varies.
  • Personalised Care: Warm staff interactions were observed; concerns raised about reduced support hours and lack of choice in placement for one resident.
  • Environment: Healthwatch noted a clean interior but garden and entrance need repair; boiler breakdown caused delays; maintenance responsibility lies with Inclusion Housing.
  • Residents had positive comments about staff support; they talked about their desire for independence and family proximity.  They enjoyed social activities but had some privacy concerns.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Privacy and confidentiality
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
2
Did you find this attached report useful?
0
No votes have been submitted yet.