Enter and view: Parkview Medical Practice, Warrington

In March 2017, Healthwatch Warrington made the decision to visit GP practices within the borough; with a focus on access and the general environment of surgeries. The visit included observation opportunities as well as discussion with staff and receipt of 11 patient surveys.

In response to the visit, the report highlights a number of recommendations as described below:

• Signage and Doorway Improvements: In certain areas (such as the main entrance), signage is limited and displayed with black text on steel signs with smaller font (this could present difficulties for patients with limited vision, or sight impairments).

• Improved Patient Information and Signposting Displays: the surgery could benefit from the installation of more wall displays to encourage patient involvement in the PPG and help to improve patient awareness of available support and encourage the use of alternative services and resources, for example, pharmacies.

• Encourage Greater Levels of Patient Feedback: the surgery should consider moving the Friends and Family Test response box out of the immediate line of site of reception, as this could give patients more confidence to leave feedback.

At the time of publication there was not response received from the provider.