Enter and view: Parklands Court Residential and Nursing Care Home
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Healthwatch Walsall undertook an announced enter and view visit on 22 May and 7 June 2024 to Parklands Court Care Home. They spoke to 3 residents, 6 relatives and 2 staff members.
The décor appeared to be in good repair.
Staff were attentive and caring and asked residents if they required tea, coffee or cold drinks.
Residents seemed to be well kept.
The garden area that residents could access, from the dining area of each unit, were not maintained and appeared to need some care and attention so that outside space could be utilised and enjoyed. The front lawns to each unit ‘had received some attention’ and had been mown recently and looked smarter. . A relative felt that access to the garden area is a key and positive experience for residents.
Healthwatch noted that some staff were not wearing name badges on the second visit.
A relative informed Healthwatch that the resident was in bed at 6.30pm on occasions. Both they and their sibling had addressed this with the provider and felt the resident would not normally wish to be in bed.
A few relatives said that residents clothing had gone missing in the past and one resident had worn other people's clothing. They also said that some residents' items such as hearing aids and dentures had gone missing.
There were less positive comments from residents/relatives regarding choices around clothing and food.
Residents and relatives questioned if there was enough staff especially at night.
Healthwatch did not observe any activities whilst there, though the staff did engage with residents consistently. The activity co-ordinator was not present during both visits.
Some relatives were not aware of any emergency alarms in resident rooms.
Whilst some relatives indicated that there were verbal updates it was not clear if there are scheduled relative meetings.
One resident said they had to alert staff when another resident entered their room.
The report contains nine recommendations on name badges, choice, personal items, facilities, meetings, staffing, activities and privacy.