Enter and view: Park House Sandbach, Cheshire
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This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 1st April 2015.
The observations of the representatives have the following themes: Welcomes/ Security of building/ Staff/ Residents/ Relatives/Friends/ Meals/ Drinks and Communication and Social activity and Environment, furnishings and building.
The HWCE representatives made the following summary and conclusions:
Overall observations for this home: Promoted independence for residents; encouraged mobility both inside and outside the home; provided stimulation and social activity.
Park House presents as a very warm and friendly environment where the needs and wishes of all residents are met by a supportive and caring Manager and staff team. The home itself is clean, light and airy, particularly in the main lounges and dining area where residents sit, who also enjoy sitting in the well maintained gardens and very pleasant courtyard area in the warmer weather. All residents/relative spoken to indicated they were happy with the support and services the home provides, food was excellent as was the care given by staff. There is no residents or relatives committee – relative spoken to indicated there was no need for one – the manager and staff always available to talk to, and importantly listen and action as appropriate. individual needs.