Enter and view: Park House

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Summary of report content

Healthwatch Manchester undertook an enter and view of Park House, a mental health facility, to understand inpatients' views of the impending move of the service on 22 and 23 October 2024.  They spoke to 37 people.

Patients feel well informed and confident about their move to North View despite a small number of patients reporting that they weren’t informed. On clarification with the trust and through our own observations, Healthwatch found no evidence to support them not being informed. 

Patients are anticipating an improvement in sleep quality by having their own rooms in North View. 

Although patients are being given food that meets their dietary needs, they think the quality of the food is poor quality. Many patients hope the food quality would improve upon their move to North View.

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General details

Local Healthwatch
Healthwatch Manchester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
37
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