Enter and view: Parbold Surgery, Wigan

Healthwatch Lancashire undertook an announced enter and view visit to Parbold Surgery, Wigan on 22 June 2023.  They spoke to 18 people.

During the visit, Healthwatch representatives were shown around the surgery and talked through the facilities available within the surgery. 

The practice manager made herself available throughout the visit to talk us through the services and any questions we had. Staff members were made available to speak to representatives throughout the visit. At the time of the visit there were two GP’s, five registrars, two healthcare assistants, one PCN clinical pharmacist, three on reception, three admin, one secretary, one office manager and one practice manager. 

At the time of the visit the practice nurse had called in sick. There were two members of staff on reception handling appointments and phone calls. The manager explained that the reception staff work on a rota and that admin staff will step in to take phone calls at busy times during the day to bring wait times down for patients. Patients came into the surgery on the day of the visit to talk to Healthwatch Lancashire representatives about their experience of the surgery.