Enter and view: Parbold Surgery Wigan
Download (PDF 498.16 KB)Summary of report content
Healthwatch Lancashire undertook an Enter and View visit of Parbold Surgery Wigan on 22 June 2023. As part of their visit, they spoke to 10 patients and 8 members of staff.
Patients are able to book appointments through online methods such as the NHS app or the patient access app, they can also phone in the morning for a triage appointment by the receptionist who will arrange for a consultation with the doctor. All appointments are initially carried out over the phone, with the doctor inviting patients to attend the surgery for a face-to-face appointment if required.
E-consult triage appointments can be booked via the website and an appointment will be sent back to the patient via their app. The surgery operates a recall message for patients who have regular check-ups.
The surgery also supports two care homes within the area and two doctors go out once a week to see the residents at the care homes.
The surgery is part of a primary care network with four other surgeries that offer out of hours services and weekend services for patients that can’t be seen during the week.
The report contains 5 recommendations.