Enter and view: Palfrey Health Centre

This is an enter and view report by Healthwatch Walsall. Healthwatch representatives visited the Palfrey Health Centre.

A total of 8 people were spoken to during the visit.

Key findings include:

1. Lighting in patient toilet/baby changing area was not working at the time of our visit.
2. Patient information posters whilst extensive could be rationalised for easier locating/access for groups and conditions.
3. A handle on the interior of the lift would be useful to close and open the lift door.
4. Some of the patient information displayed on walls and on the waiting area TV screen was out of date the details of which were shared with the Practice Manager in order they could update the information.

There are recommendations in this report.

1. Consider a rationalisation of patient information posters, which may be split into ‘Men’s’ Health’, ‘Women’s Health’, ‘Children Health’ and condition specific information such as Diabetes, Flu and Vaccinations etc. this would could make it more easily identifiable for patients. 
2. Repair lighting in downstair patient toilet/baby changing room ASAP.
3. Update out of date posters.
4. Update TV messaging in patient waiting area.
5. Investigate need for handle to inside of lift door to enable a more easier closing process for users.

There are follow up actions in this report. The provider has responded to the recommendations with actions.