Enter and view: Paediatric department at Conquest Hospital
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Healthwatch East Sussex undertook an Enter and View visit of the paediatric department at Conquest Hospital in September 2023. A mixture of HWES staff, volunteers over the age of 21 and young volunteers aged 13 to 18 visited the outpatient area, Short Stay Paediatric Assessment Unit and inpatient ward. They engaged with patients and their parents/carers to gather their views on the department, what worked well, and what could be improved. During their visits to the paediatric unit, they engaged with 3 staff members and 10 patients and their parents/carers.
From their observations, it appears that patients, and their parents and carers, are overall very happy with the care they received during their visit to the department.
Patients and their parents/carers said that they felt listened to and cared for by department staff, and that they were kept well-informed.
The main issue identified from all those engaged with, was that the department was more geared towards younger children and did not feel as suitable for older children and teens.
The report contains recommendations and a response from the service provider.