Enter and view: Padgate House Intermediate Care

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Summary of report content

Following on from an action in an intermediate care summary report they published in October 2017, Healthwatch Warrington conducted an Enter and View visit to Padgate House on 29 November 2017.

Padgate House is provided jointly by Warrington Borough Council and Bridgewater Community Healthcare NHS Foundation Trust and provides intermediate and nursing care for up to 31 people (with an extra four spaces available to support people requiring neuro rehabilitation). Padgate House is commissioned to provide short-term intermediate care for people after they come out of hospital, with the aim of helping them regain their independence and preventing re-admissions.

The Healthwatch Warrington Authorised Representatives found the service to be clean with a good range of both therapeutic and leisure activities available. The patents spoke highly of the food and were offered a good range of refreshments and snacks during the day.

The staff were also well regarded by patients at Padgate House and the visiting team observed them being friendly and helpful with good morale. Relatives also spoke highly of Padgate House, with the daughter of a service user telling the Authorised Representatives that she was happy with the care that her mother was receiving and was kept informed about her treatment plans.

Healthwatch Warrington made three recommendations, two of which related to suggestions for maintenance of the carparking area. The response from the provider makes mention of other points noted in the report but does not address the recommendations.

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Discharge
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
District nurse and community nursing
Other

Details of people who shared their views

Number of people who shared their views
3
Age group
All
Gender
All
Pregnancy/maternity
N/A
Types of disabilities
Not known
Types of long term conditions
Other
Does this report feature carers?
Yes
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