Enter and view: Oxgate Garden Surgery

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Summary of report content

Healthwatch Brent carried out a series of Enter and View visits to three GP surgeries in Brent. The visits were intended to allow Healthwatch Brent’s Enter and View team to follow up on recommendations made in their April 2022 report ‘Experiences of accessing a GP in Brent’.  They spoke to 10 patients.

Oxgate Garden Surgery provides a clean, tidy environment, with a friendly staff who provide open communication with patients. However, a common problem faced by patients was the long waiting times for appointments. Several stated that they had to wait up to three weeks for an appointment. 

The report contains five recommendations and a response from the provider.

 

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Remote appointments and digital services
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
10
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