Enter and view overview

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Summary of report content

Healthwatch Derby conducted a series of Enter and View visits to residential and nursing care homes to collect residents', visitors' and staff experiences.

The report found that staff were passionate and caring towards residents, with evidence of dignity and respect. Staff, visitors and relatives were positive in their feedback about the homes. Staff surveys also confirmed that staff were happy with their workplace, manager and teams that they work within. Generally, the staff retention at the visited care homes was good. 

A number of recommendations were made to the care homes. However, not all care homes responded to the report.  

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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