Enter and view: Orwell ward, the Harbour
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Healthwatch Blackpool undertook an enter and view visit to Orwell Ward at the Harbour on 13 March 2024. This is an acute mental health ward for men. They engaged with six patients.
Healthwatch Blackpool had a positive experience overall on Orwell ward, and feedback was largely encouraging. In general, most patients appreciate the staff are doing their best with demands on time and resources, and they recalled having positive interactions with most staff. As a result of this, patients would like further engagement with staff to improve their overall wellbeing.
Feedback from patients suggests they feel safe and receive a high quality of care, although some struggle with the lack of privacy.
The main areas for improvement related to utilisation of the outdoor space, ensuring patient voice is heard and communication is happening as frequently as possible.
The environment was clean and representatives observed patients engaging in activities with the peer facilitator. Noticeboards were varied and contained lots of information, but were not always up to date or clear.
Overall, Orwell ward can celebrate the many positives detailed throughout this report, and there are a few areas for improvement, detailed as recommendations.