Enter and view: The Orchards Residential Home

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Summary of report content

Healthwatch Swindon conducted an announced Enter and View visit to The Orchards Residential Home on 2nd July 2019. 

The Authorised Representatives spoke to staff and residents. Overall, the home had a clean and friendly environment. There were some aspects of the home which weren't Dementia Friendly, such as a lack of contrasting colours throughout the building and small text on the menus. Staff appeared professional and effective, but all very busy. 

Healthwatch Swindon provided multiple recommendations, primarily in efforts to encourage Dementia Friendly decor and menus, and more stimulation for the residents in form of outside visits and more indoor activities. They also recommended getting a dentist that could visit the home. 

This report contains a service provider response. 

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General details

Local Healthwatch
Healthwatch Swindon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
The Orchards Residential Home

Details of people who shared their views

Number of people who shared their views
7
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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