Enter and view: Orchard Surgery

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Summary of report content

Healthwatch Stoke on Trent undertook an announced/unannounced enter and view of Orchard Surgery on 26 February 2025.

Overall, they found that patients were very satisfied with the service despite the quirks of a dual-site GP surgery. 

There are five recommendations on extended hours appointments, parking facilities, waiting rooms and hand sanitiser.  The report also contains a response from the provider.

 

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General details

Local Healthwatch
Healthwatch Stoke-on-Trent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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