Enter and view: Oldfield Manor

Healthwatch Blackburn with Darwen undertook an announced enter and view visit to Oldfield Manor Care Home on 1 July 2025.  They spoke to 15 people.

Upon arrival, representatives were warmly welcomed by the Home Manager and Regional Manager into a relatively small, comfortable, and homely environment. Staff wore professional uniforms and appropriate PPE. Residents were seen happily engaging with staff. 

The external environment is attractive and well maintained, with large trees, hanging baskets, a lawn, and seating areas. A ramp provides accessibility for residents with mobility needs, and further adaptations are underway to enhance garden access. Outdoor spaces are used for social events, barbecues, and inter-home visits, providing enjoyable experiences for residents. Inside, the home is clean, bright, and welcoming. 

Staff-resident interactions were consistently attentive and person-centred. Residents were observed being supported with drinks, meals, and activities, with staff demonstrating patience and kindness. The new activity coordinator has introduced a wide variety of engaging experiences, including therapy dog visits, school choirs, reminiscence exercises and cultural celebrations. 

The mealtime was well managed, with staff assisting residents as needed. The dining experience was safe and calm, although some residents preferred to eat in their rooms or in the lounge.

 Feedback from residents was positive overall. The staff demonstrated professionalism and kindness in their interactions with residents, showing a strong level of attentiveness to residents’ needs. Staff expressed feeling supported by management and spoke positively about teamwork.

 The atmosphere at Oldfield Manor was observed to be warm, inclusive and supportive, with strong staff engagement, attention to individual needs, and a focus on creating a comfortable environment for all residents.