Enter and View: The Old Rectory

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Summary of report content

Healthwatch Cheshire West undertook an announced enter and view visit to the Old Rectory Care Home on 9 September 2024.

The report looks at:

  • The external environment
  • Quality of care
  • Privacy, dignity and respect
  • Understanding residents care plans
  • Relationships between residents and staff
  • Connection with friends and family
  • Activities
  • Person centred care
  • The internal environment
  • Food and drink
  • Care home best practice initiatives

The report has six recommendations about the building and facilities, activities, privacy and information provision.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
4
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