Enter and View: The Old Post Office Residential Home

Healthwatch Staffordshire undertook an Enter and View visit of The Old Post Office Residential Home on 21 February 2018. During the visit they spoke to 4 residents and staff members.

All the resident’s needs are monitored and recorded in their support file so that all staff are aware of individual resident requirements. The records are thorough, the care plans are comprehensive with social, mental and health issues being well monitored.

The home ensures residents see doctors when necessary. Residents have dental check-ups every 6 months and optician appointments as necessary. A chiropodist attends the home on a two-monthly basis. Staff always accompany a resident on a medical appointment. All Healthcare appointments and treatments are well documented. All the residents were well dressed and groomed.

The residents of the flats have their own keys. Staff always knock on a door before entering to respect the privacy and dignity of the residents. Residents enjoy plenty of freedom, but do need reassurance and help at times, which is well provided by the home.

The residents are encouraged to look after themselves, laundry, cooking and keeping their rooms clean. They have very good personal relationships with the staff. It was obvious that all the residents are treated as important individuals and their needs are met accordingly, in all aspects, and their wishes are respected. They have full choice on their food and drink, clothes, personal care and daily routines.

The report mentions no recommendations were necessary.